Server Management

Aikia clients receive system management and monitoring services from our world-class Best Shore talent to support high levels of security and system availability, providing you the peace of mind that your IT infrastructure will enable you to achieve your most important business outcomes.

Server Management Services provides you with our base services to manage your environment with high service levels and to attain our goal of zero outages. Base services include:

1. •Server planning and installation
   

2. •Ensuring operational functionality of the operating system
   

3. •Monitoring, detecting and restoring image and hardware faults
   

4. •Ensuring your systems meet stringent security policies
   

5. •Managing user access
   

6. •Employing anti-virus software to prevent attacks
   

You can select optional features to support any of your unique server requirements, including performance and capacity management; capacity planning; application monitoring; middleware application management; database management; database performance management; cluster management; batch management; disaster recovery and a variety of security services. Additionally, you have the choice to run your server infrastructure in a utility model so you no longer have to worry about over-provisioning, IT ownership, or paying for compute resources that you don't need.

1. •24x7x365 (5 minute interval) Server Monitoring with Reboot
   If your server is down, we will follow your instructions to reboot it by either contacting data center or accessing reboot port.
   Our response time on reboots is Guaranteed within 15 minutes!
   

2. •Monitoring Stats
   Access your monitoring stats online, in addition to our weekly uptime reports e-mailed to you!
   

3. •Within 6 Hour Response Time Guarantee for Support Tickets
   Statistically, most tickets are responded to in less than 1 hour.
   

4. •Within 24 Hour Resolution Time Guarantee for Support Tickets
   Statistically, most tickets are completely resolved in less than 3 hours.
   

5. •Unlimited Admin Work Time
   We do not limit the amount of work we do for you, and we do not have any additional fees!
   

6. •Backend Server Software Support and Upgrades
   Kernel, Apache (ver 1, 2, 2.2.x), PHP (ver 4.x & 5.x), Mysql (ver 4.0, 4.1, 5.0), Perl, Exim, FTP, WHM/CPanel, etc...
   

7. •System Security, Optimization and Hardening
   Performed upon your request as often as you would like. We have a comprehensive list of security software we install and support listed below. If you have any special security requirements, please contact us.
   

8. •Initial Server Setup
   If you have a new server, we'll setup and configure the server completely from scratch to get the server ready for your use!
   

9. •WHM/CPanel Technical Issues
   System updates, debugging errors, patching bugs, system compatibility checks.
   

10. •Server Backup Restoration
    If your server requires a restore, we'll restore all of your backups returning your server back to normal.
    

11. •Disaster Recovery & Hack Recovery
    If your server is crashed or hacked, we will determine the cause and rebuild your system from backups.
    

12. •Server Migration
    If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server. You must have root access and CPanel running on both the old server as well as the new server.
    

Contact US Today and we’ll show you the best way to get the most bang from your IT budget.

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